Privacy Policy

Last Updated: February 28, 2026

At Green Pond Cleaning, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

• Submit an estimate request form
• Contact us via phone or email
• Schedule a consultation
• Sign up for our services

This information may include:

• Contact Information: Name, email address, phone number, property address
• Property Information: Pond size, location, weed types, service preferences
• Project Details: Budget range, timeline preferences, problem description

Information Collected Automatically

When you visit our website, certain information is automatically collected, including:

• Log Data: IP address, browser type, operating system, pages visited, time spent on pages
• Device Information: Device type, screen resolution, referring website
• Cookies: Small data files stored on your device (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process estimate requests, schedule consultations, deliver pond cleaning services
• Communication: Respond to inquiries, send service updates, provide customer support
• Business Operations: Review satellite imagery, assess property access, create service quotes
• Improve Services: Analyze website usage, improve user experience, develop new services
• Marketing: Send promotional materials about our services (you can opt out at any time)
• Legal Compliance: Comply with applicable laws and regulations

3. How We Share Your Information

We may share your information with:

Service Providers

• Web3Forms: Our form submission service that processes estimate requests and sends them to our email
• Email Service: To deliver your inquiries and our responses
• Mapping Services: To review satellite imagery of your property for access assessment

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

If Green Pond Cleaning is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure form submission via HTTPS encryption
• Password-protected email accounts
• Limited access to personal information (only authorized personnel)
• Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Third-Party Services

Our website may contain links to third-party websites or use third-party services:

• Facebook: Social media integration and business page
• Google Maps: For location and satellite imagery review
• YouTube: Embedded videos demonstrating our services

These third parties have their own privacy policies. We are not responsible for their practices and encourage you to review their policies.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation on how we use your information

To exercise these rights, contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services
• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Estimate requests and customer records are typically retained for 3-7 years for business and tax purposes.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

12. Text Messages (SMS)

If you opt in via our website contact form, or by replying YES to a confirmation message, you consent to receive SMS text messages from Green Pond Cleaning related to your service inquiry. This includes appointment confirmations, quote follow-ups, payment links, and customer service responses.

Significant changes will be communicated via:

• Messages are sent by Green Pond Cleaning. Frequency varies based on your service activity.
• Message and data rates may apply.
• Consent to SMS is not a condition of purchase or service.
• You may opt out at any time by replying STOP. Reply HELP for help.
• We do not share, sell, or transfer your mobile number to third parties or affiliates for marketing.

Mobile information is held separately and is never shared with third parties for marketing purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Significant changes will be communicated via:

• A notice on our website homepage
• Email notification (if you have provided your email address)

13. Contact Us